Returns & Refunds Policy

Last Updated: August 19, 2026

At Sol de Janeiro, we want you to be completely obsessed with your body care and head-over-heels in love with your scents. If something isn’t bringing you pure joy, we want to make things right in true Brazilian style: warm, easy, and stress-free.

Here is everything you need to know about our returns and refunds.

1. The 30-Day “Love It” Guarantee

We want you to truly experience our creams, mists, and hair care. That’s why we accept full or partial returns within 30 days of purchase if you are not completely satisfied.

  • Not the exact scent vibe you hoped for?
  • Skin needing a different kind of rich hydration?

No worries at all. If it’s not for you, send it back—no hard feelings!

2. What Can Be Returned?

To keep things fair, here is what qualifies for a return:

  • Condition: We accept products that are brand new or gently used, ideally in their original packaging. We know you need to test a cream or spray to see if it’s your vibe!
  • Sets and Bundles: Partial returns are not allowed for sets or bundles. If you purchased a curated set (like a holiday body cream trio), the entire set must be returned together.
  • Final Sale: Items marked explicitly as Final Sale cannot be returned or refunded.

3. How to Start a Return

We’ve made returning your items as seamless as spritzing on your favorite Cheirosa mist:

  1. Visit our Return Portal: Head over to our online returns center [insert link] and enter your order number and zip code.
  2. Select Your Items: Choose the products you’d like to return and let us know the reason.
  3. Pack & Ship: Print the prepaid shipping label provided, pack your items securely, and drop them off at the designated carrier location.
  • (Note: Return shipping or handling fees may apply and will be deducted from your final refund amount according to current checkout terms.)

4. Refunds & Processing Times

Once your return package arrives at our warehouse and passes our quick inspection:

  • Processing Time: Your refund will be processed within 1 to 3 business days of receipt.
  • Bank Turnaround: It typically takes an additional 3 to 5 business days for the funds to reflect back on your original payment method, depending on your bank or credit card issuer.
  • Original Shipping: Please note that original shipping charges (if any) are non-refundable.

5. Exchanges & Damaged Goods

  • Exchanges: Need a different scent or size? The quickest way is to return your current item for a refund and place a new order for the product you actually want!
  • Damaged or Defective Items: If your package arrived leaking, broken, or damaged in transit, don’t worry. Snap a quick photo of the damage and reach out to our team immediately so we can send a replacement straight to your door.

6. We’re Here to Help!

Got questions about a return, an order mishap, or need a recommendation for a scent that better fits your mood? Our customer care team is always here to chat.

  • Email: support@soldejaneiro.com
  • Live Chat: Available on SoldeJaneiro.com
Scroll to Top